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Returns & Exchanges
At Frannie's Hair, we want you to love your look; if you are not completely satisfied, you may return or exchange your unworn products within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
2
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the hair remains in its original, uncut condition.
3
Ship Your Return
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing